TCOLE Basic Telecommunicator Licensing Course (1080) Practice Test

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• Which term describes the emotional and psychological response to a high-stress event experienced by emergency service workers?
• In the CYMBALS acronym, what does the S stand for?
• Which call taking listening technique should be employed when taking a call from an angry caller?
• Which statement correctly describes the National Crime Information Center (NCIC)?
• In dispatch decision-making, which piece of information is essential to identify the appropriate responders?
• Jessica has proven she can answer incoming calls for three months. Her supervisor entrusts her with creating the schedules for coworkers. This illustrates which tort concept?
• Reflecting or mirroring during a call provides feedback and what else?
• The three general categories of pre-alerts are ______, information, and details.
• Which practice best supports effective emergency communication?
• An applicant seeking a license from the Commission must be a citizen of which country?
• MDT design interfaces include which of the following?
• Eustress is seen as a positive stress and can even __________________ performance.
• Caption service is provided by a ______ using voice recognition technology.
• Which of these active listening techniques is one of the more active listening techniques?
• Telecommunicators coach callers to do what until professional rescuers assume care?
• Which topics were considered trending for training in 2019?
• All of the following describe the National Crime Information Center (NCIC) EXCEPT:
• Call prioritization may be assisted by which system?
• Over the course of a shift, ensure that your pitch, volume, and speed of speech should remain the same. This describes which radio broadcast technique?
• Which active listening technique is most valuable when taking a call from a child?
• Which information is exempt from the Freedom of Information Act?
• If the call involves children or the elderly, there are special __________.
• Which of the following is NOT listed as a type of radio communication system?
• Having to remain calm all the time during critical incidents can lead to ______________.
• The failure to use even a slight degree of care and/or representing extremely unreasonable conduct is ______.
• Where was the first 911 call made?
• What is the appropriate response to a caller who is panicking?
• The purpose of using open-ended questions during a call is to ____.
• Taking a break from technology such as social media, and making sure to have a hobby outside of public safety will improve what aspect of your health?
• What is the title of Form L1?
• Which completes the trio of relationship listening behaviors?
• Up to 87% of all emergency service workers experience this at least once in their careers.
• Paralanguage is a component of which method of effective communication?
• Which radio system is commonly deployed as an emergency backup when infrastructure is unavailable?
• What is the term for actions taken to ensure standards and procedures are upheld to deliver services that meet performance requirements?
• Who should provide Critical Incident Stress Debriefing after a critical incident?
• Timeliness and validity of entry and removal of what type of records are the Crime Records priorities?
• When describing events, which information is provided in whole first and then in part?
• Style of speaking, tone, emotion, stress, pitch, intonation, and voice quality are all elements of which?
• Voice Carry-Over (VCO) is primarily used by which group?
• Which system provides the telecommunicator with estimated real-time locations of emergency response units within the service area?
• Which of the following is a healthy coping mechanism for stress listed in the material?
• When broadcasting information over the radio, which factor should replace the blank?
• Which tool serves to properly prioritize the response level of a call and provide pre-arrival instructions to the caller?
• What does reflecting or mirroring on a call communicate to the caller?
• What should you do if a caller is unable to provide vital information immediately?
• Which of the following is a component of verbal communication, as noted in the material?
• Which system is designed to enable 911 calls from virtually any communications device?
• Which number is used by local exchange carriers for business office use?
• The license of a person who fails to comply with legislative continuing education requirements may be suspended up to __________________ days for first-time noncompliance?
• Which acronym stands for Public Safety Answering Point?
• What could result if your microphone is placed too close to your mouth?
• Which pair best completes the mission statement for TCOLE?
• Which of the following is one of the seven core competencies for telecommunicators?
• Which of the following is Internet Relay Service?
• If a secondary PSAP is needed for handling an emergency call, the caller should be ______ there.
• The mission of TCOLE is to establish and enforce standards so the people of Texas are served by highly ______ and ______ telecommunications personnel.
• If a caller reports the presence of a weapon, the call priority changes greatly. What term best describes this change?
• Which type of question simply requires the caller to reply yes or no?
• Which of the following is NOT a traditional relay service option?
• What percentage of communication is verbal?
• What term describes habitual performance of an established procedure?
• Which type of question requires the caller to explain a piece of information?
• The ______ is a private, two-way, short-distance voice communications service.
• After a call-taker receives a call for service, the information is passed to the radio dispatcher for what purpose?
• Public entities are liable for damages arising from their governmental functions. Which service is included?
• Which concept holds an employer responsible for the acts of an employee performed within the course of employment?
• What is the abbreviation for the statewide law enforcement telecommunications system in Texas?
• Telecommunicators diets that may cause stress often include which of the following?
• Which communication practice helps to maintain effective listening by allowing the caller to continue speaking?
• To be an effective communicator, align your __________________, appearance, body language, and __________________.
• Which intervention focuses on an immediate and identifiable problem addressed through adaptive, short-term psychological helping-process after a critical incident?
• What is the usual course of action for a call where only a location can be obtained?
• Which pair of information can CAD reduce the need for during a dispatch?
• Which term is used to describe someone who processes incoming calls for public safety?
• Chapter 218 in the Texas Administrative Code deals with what topic?
• A representation usually on a flat surface of the whole or a part of an area is the definition of which term?
• ADA responsibilities for primary and secondary PSAPs are what?
• In an incident with multiple agencies, the telecommunicator should primarily communicate through which framework?
• What is a key benefit of repeating critical information back to the caller?
• Break up phonetic letters into groups of ___.
• In dispatcher terminology, which expansion corresponds to CAD?
• Peer support groups, therapy, meditation, and professional counseling are all ways of ________________.
• Which term refers to an intervention that is a shorter, less formal version of a debriefing?
• When dealing with critical information and written information, speaking at a fast rate ______________ understanding.
• Unobtrusive signals that indicate you are listening are an active listening technique known as what?
• Break up phonetic letters into groups of three.
• Which statement about the nationwide non-emergency number is true?
• __________________ means that PSAPs must directly receive TTY calls without relying on an outside relay service or third-party services.
• Councils of governments (COGs) and Regional Councils (RCs) are accountable to ______ and effective partners for ______.
• Which of the following help differentiate the address of an incident location?
• Primary and secondary PSAPs have ______ responsibilities under the ADA.
• Which type of listening requires you to hear the words, understand the body language, and extract the key message from a long speech?
• Which of the following describes paralanguage?
• Which best describes the role of concise messaging in radio transmission?
• Which type of question is best for quickly confirming a fact?
• What is the official document used to record observed performance during training?
• In emergency communications, the term used for identifying and naming the caller's emotions as part of active listening is which term?
• Which component is used to interface a TTY with a telephone line?
• A telecommunicator should be able to distinguish between different types of telephones, and their effects on ______.
• Which radio system has the most powerful transmitters and the most sensitive receivers?
• Why are telephone relay services not as effective as direct TTY calls for emergencies?
• EMD cards have a ______ implementation process.
• Enhanced 911 services include ALI and ANI. Which statement best captures this relationship?
• ________________ refers to a device for converting signals into audio or visual form.
• Which of the following best represents a common cause for a request to repeat a transmission?
• During which cardiac phase does blood move into the heart due to compression recoil?
• What is the minimum amount of information you must obtain when responding to an emergency?
• For TTY users, GA is the abbreviation of:
• Using 'I' messages on a call helps to humanize yourself and accomplish which of the following?
• Transferring TTY calls to a third line can result in loss of which information?
• Repeating back the last word or phrase the caller has just said is an example of the active listening technique, ____.
• Which statement about Telecommunications Relay Service (TRS) is NOT true?
• Which issue can occur during a loud passage when speaking into a microphone?
• The Commission shall issue a license to an applicant who possess:
• What should be avoided when documenting calls to ensure accuracy?
• What is the term for unlawfully causing harm to another person through carelessness?
• Which of the following is a common cognitive symptom of stress?
• What is the purpose of the reflecting words, thoughts, and feelings active listening technique?
• The telecommunicator will be able to identify basic functions of a CAD system, including: Unit status and recommendations; Emergency message communications; which of the following?
• Talk group refers to virtual radio channels created for/by a ______.
• Nlets provides ______ communications to law enforcement and criminal justice agencies.
• Which concept describes the legal responsibility for one person for the actions of another, typically an employee?
• When information is incomplete during a call, you should
• Which active listening technique is illustrated by the phrase 'You sound really angry about that'?
• Which of the following are roles at a PSAP?
• Which factor may cause unpredictable behavior in a suspect and raise the priority of a call?
• What is the first question you should ask when weapons are present?
• What is a likely consequence of careless phrasing or personal comments in communications?
• The United States National Grid (USNG) does not replace data storage formats for either Geographic Information Systems (GIS) or the State Plane Coordinate System (SPCS) for ______ applications.
• If evaluation documents measure employee behaviors as they are meant to be measured in specific categories, these documents would be called ______.
• The ______ provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect to that information.
• Which active listening technique involves providing a concise recap of the caller's main points?
• What number can you dial to connect to Telecommunications Relay Service (TRS) anywhere in the United States?
• Which process focuses on evaluating outcomes to implement improvements in service quality?
• Pre-alerting is a step to prepare responders for what they are going to be asked to do.
• Which term refers to data that should not be disclosed publicly to protect privacy?
• ANI stands for ______.
• Chapter 217 Title 37 Texas Administrative Code covers which areas?
• What term defines the setting of communication?
• Traditional Relay services include all of the following EXCEPT:
• If a person's conduct falls below ______, it may result in a breach of duty; ultimately ending in liability under negligence law.
• Negligent entrustment is best described as giving another person a dangerous tool or responsibility that the giver knows or should know the recipient cannot safely handle.
• The legal responsibility for the actions or omissions of a person is the definition of __________.
• Which statement is NOT a reason why the CAD system is considered the heart of public safety operations?
• Internet Relay is a service that enables relay calls for individuals with hearing loss over the Internet. Which of the following statements is true about Internet Relay?
• What term describes the telecommunicator's ability to distinguish between the public and private nature of information?
• Why are agency standardizations in emergency protocols important?
• Which of the following persons processes incoming calls by analyzing, prioritizing, and disseminating information to aid in the safety of the public and responders?
• The four methods of effective communication include ____, Written, Nonverbal, and Visual.
• Communications regarding which two areas are always a top priority for all first responders?
• Chapter 223 of Title 37 TAC deals with which subject area?
• What does CAD stand for in dispatcher systems?
• Why might a telecommunicator feel as if they are reliving a critical incident?
• Which two elements are essential for effective radio broadcasting?
• ________ is a non-profit organization whose purpose is to provide interstate communications to law enforcement, criminal justice and other agencies involved in enforcement of laws.
• ________ means freedom from duty or penalty.
• The sentence I want to help, but you're really starting to scare me demonstrates which active listening technique?
• During a call, asking questions that cannot be answered with a yes or no is called what?
• According to Texas Administrative Code Section 218, telecommunicators will complete at least 20 hours of continuing education per __________________ year(s).
• According to 47 CFR Section 90.403 - General Operating Requirements, licensees shall take reasonable precautions to avoid causing harmful interference. Which statement best reflects this requirement?
• The active listening technique of effective pauses uses what to encourage callers to continue speaking?
• Which telecommunicator core competency encompasses emotional intelligence, customer service, and stress management?
• Which element is part of visual communication as practiced in call-taking contexts?
• Requiring callers to press designated TTY keys repeatedly until recognized as a TTY call is ____ ADA rules.
• IP relay service is not required by the FCC but is offered by TRS providers.
• Under HSC §771.053, liability primarily involves the liability of service providers and provision of which service?
• Using NCIC abbreviations for descriptors, which broadcast string correctly describes a white female adult, approximately 5 feet tall and 120 pounds?
• When a critical incident stress causes a more intensified reaction to the point that they have an adjustment disorder, it is called ______________.
• ADA requires that all PSAPs provide ______ and ______ access to their services for people with disabilities who use TTYs.
• In the context of text messaging, what is the communication medium?
• Mobile radios typically have a transmitter output power from ______ watt to ______ watt.
• Which statement about a database in crime records management is correct?
• The legal responsibility for the actions or omissions of a person is the definition of __________.
• In NCIC descriptor strings, what does WFA stand for?
• Which is a standardized evaluation guideline to record observed performance to an established standard during training?
• Noise refers to an unwanted signal or disturbance in a/an ______ device or instrument.
• MDT design interfaces include which of the following?
• The DoJ recommends TTY refresher training at least every how many months?
• Which of the following is NOT one of the four methods of effective communication?
• The Critical Incident Stress Debriefing should be provided by which group and should take place no longer than how many hours after the initial impact of the critical event?
• Interoperability considerations include:
• Which active listening technique involves mirroring the caller's last word or phrase?
• Illustrations, graphic design, typography, and other electronic resources are all elements of which of the following?
• Which of the following is a correct full name for the agency abbreviated FCC?
• A database is defined as a usually large collection of data organized especially for what type of search and retrieval?
• Immunity is exemption from penalties, payments, or ______ and is granted by authorities or statutes.
• Immunity is exemption from penalties, payments, or ______ and is granted by authorities or statutes.
• The right to a waiver or reduction of charges for public information access is provided by which provision?
• Which statement best describes the United States National Grid (USNG)?
• To broadcast over the radio effectively, you should be familiar with which two concepts?
• When you use ____, these are the sounds, words, or acknowledgments you make to let the caller know you are there and are listening.
• Which set of regulations are contracted providers required to follow?
• Protocols are agency-adopted ______.
• What are causes or sources for telecommunicator stress?
• A tort is a ______ wrong or wrongful act.
• Which statement best describes the relationship between listening and dispatch decisions?
• Which organization governs radio discipline and operations in the United States?
• According to the APCO Public Safety Telecommunicator course, which type of incident is considered the most hazardous for an officer to respond to?
• ________ is assigned nationwide for access to Telecom Relay Services.
• Texas state laws strengthen the protection of individuals ______ personal information.
• A PSAP supervisor witnesses a telecommunicator violating a coworker's basic rights but is unaware of the rights violation. This tort best describes the supervisor's liability for the subordinate's actions.
• Why should TTY calls not be transferred to a third line?
• Which organization is mobilizing volunteers and donors to prevent and alleviate human suffering in emergencies?
• Which of the following is listed as one of the Six Ws?
• The act of knowingly obtaining criminal history record information for remuneration is a felony of what degree?
• In a conventional radio system, a fixed frequency or set of frequencies will be assigned to each user group in which manner?
• Form F5 filing is required when which occurs?
• Which federal agency is responsible for licensing and regulating radio operations in the United States?
• A positive stress (eustress) may include which of the following?
• The first digit of N-1-1 codes can be any digit other than ______.
• Which statement about stress management for telecommunicators is true?
• During a call, which action clarifies content and shows you have listened and understood?
• When broadcasting over the radio, which categories should you consider describing in your reports?
• All of the following are examples of record medium for public information EXCEPT:
• According to ADA, access to 911 services should be made available to people with ______ disabilities who use communication technologies other than standard telephones or TTYs
• Under HIPAA privacy policy, patients have rights regarding their PHI including which of the following?
• To avoid voice clipping, the recommended hesitation time between pressing the PTT and speaking is how long?
• What is the danger associated with a shift change?
• Which of the following best describes paraphrasing in a call context?
• Which of the following is a behavioral sign of stress?
• In the communication cycle, feedback should reach the initial sender to ensure what?
• What should you do if you lose your train of thought during a transmission?
• Enhanced 911 services involve all of the following EXCEPT:
• Aside from memorializing those officers who have fallen in the line of duty, what is the mission of the Texas Peace Officers Memorial?
• Which of the following are difficult tasks dispatchers must perform?
• Which conduct describes hiring someone with a disqualifying criminal history?
• If an agency has licensees who are in non-compliance with legislatively required continuing education, who is responsible for submitting a report to the Commission explaining the reasons for non-compliance?
• An employer being legally responsible for the actions of an employee, is an example of ______.
• ANI stands for Automatic Number Identification.
• The phrase 'Quality Assurance' refers to actions to ensure standards are maintained. Which of the following describes this process?
• Dispatch personnel need the responding unit number for documentation purposes, especially for ______ calls.
• Which type of listening involves evaluating a message and responding with their opinion?
• To provide captioned telephone service, the communications assistants ________ what the called party says.
• Which practice helps reduce miscommunication when exchanging information over the radio?
• In a Computer Aided Dispatch (CAD) System, a telecommunicator should be able to tell the difference between a CAD and a ______ system.
• What makes radio communication different from other forms of communication?
• In some cases, a child caller will provide information that is more _____.
• During radio dispatch, the dispatcher will use phonetic alphabets and __________________.
• What is the recommended method to contact 911 during an emergency when possible?
• If an employing agency fails to provide valid and job-related training for their recruits, this is known as ______.
• Which statement best describes the purpose of 'I' messages on a call?
• WebCap Tel is an example of which service category?
• On an emergency call, which two aspects are prioritized regardless of other considerations?
• Who provides directions on policy and procedures, difficult callers, geography, etc.?
• Which statement best describes critical listening?
• Speech-to-Speech Relay Service is used by a person with a ______ disability.
• Which statute states that a person commits an offense if the person knowingly or intentionally obtains criminal history record information in an unauthorized manner?
• Civil liability is defined as ______.
• In the context of Enhanced 911, ANI stands for what?
• What number is unassigned but used nationwide for emergency services?
• Which statement best describes the ADA access requirement for PSAPs serving TTY users?
• What system routes and queues incoming calls to agents?
• Which document describes learning objectives, activities, and assessments for continuing education?
• The best practice regarding personal comments telecommunicators should eliminate which phrase?
• Which type of information is protected under HIPAA privacy policy?
• IP captioned telephone service uses which medium to provide the link and captions between the caller with a hearing disability and the communications assistant (CA)?
• In an area away from an established road network or after a natural disaster where road signs are destroyed, which system may be the only unambiguous way to describe locations?
• Approximately what percentage of emergency service workers experience Critical Incident Stress at least once in their careers?
• Which description best matches the active listening technique that emphasizes the caller's own words?
• Which nationwide number is associated with non-emergency police services?
• Title II of the ADA requires that telephone emergency service systems be compatible with all ______ used for TTY communications?
• Interoperability is more a function of the ______ factors involved in network operations.
• Vicarious liability is defined as ______.
• A municipality is liable for damages arising from its governmental functions, including which of the following?
• The ability to speak clearly and concisely in an adverse condition is very important when __________________.
• Storytelling, Crucial Conversations, and Meetings are all components of which method of effective communication?
• Which guideline is essential when broadcasting information over the radio?
• ________ is assigned to community information and referral services.
• Which statement about TRS is false?
• Which acronym pertains to the description of motor vehicles?
• What performance standard process involves evaluating the current quality of services?
• Common reactions to stress include which of the following?
• An applicant who has never been on probation for a Class B misdemeanor within the last ten years shall be issued a license by the Commission. How many years is the required period?
• Form F5 is filed in which scenario?
• In TTY terminology, XXXX stands for which two words?
• ________ refers to the method of responding to a telephone request for emergency service by which a PSAP transfers the call directly to the appropriate public safety agency or other emergency service providers.
• Which term describes keeping an employee with problematic behavior on staff?
• A method for reducing exposure to liability includes having high public expectations. These expectations include: Efficient and effective emergency assistance; Access to new technologies; ______.
• Which option lists the radio system with the most powerful transmitters and the most sensitive receivers?
• ________ requires that agencies must ensure that the system terminals are secure from any unauthorized use.
• Which service allows conversations to flow faster and more naturally than text-based TRS?
• When submitting continuing education courses, what must be on file and available to the Commission?
• Which of the following is used to emphasize something you have just said or something you are about to say?
• Which symptom category of stress includes a change in appetite, procrastination, avoidance of responsibilities, nail biting, fidgeting, and pacing?
• Direct access to TTY calls requires PSAPs to receive TTY calls directly and not rely on what?
• Before a law enforcement agency may appoint a licensee as a telecommunicator, the agency head must obtain which of the following?
• Wellness is defined as which of the following?
• What number is assigned to traffic and transportation information?
• The license of a licensee found to be non-compliant with continuing education requirements could be ______.
• It is desirable that the recall recorder has the ability to ______ and ______ simultaneously.
• A TTY is used to facilitate which type of communication?
• Brad has a criminal history that disqualifies him from serving as a telecommunicator, but the local PSAP is in desperate need of telecommunicators, so he is hired. What link to tort would this fall under?
• Which radio system is used as an emergency backup station when infrastructure is off-line?
• Call classification sorts calls for service by which criterion to enable the appropriate level of response?
• ________ prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
• Which statement best describes the CAD system's role in public safety operations?
• The title of Chapter 218 of Title 37 Texas Administrative Code is __________________
• VoIP phone allows you to make voice calls using a what instead of a regular (or analog) phone line?
• What action may be taken against a licensee who fails to meet continuing education requirements?
• All callers must be registered to make a call through Internet-based relay.
• Affirmative responses are used to emphasize something you have just said or are about to say.
• What term describes the process of controlling and maintaining the quality level of an existing service within performance standards?
• Active listening techniques include which of the following?
• A person who administers care at the scene of an emergency in good faith is protected from civil damages by which doctrine?
• Paraphrasing during a call primarily serves to?
• ________ a transmission correctly is critical to ensure sender and receiver understanding.
• What is the first thing a sender must do for their message to be received?
• The effectiveness of the communication cycle depends on how quickly feedback reaches which party?
• In negligence law, which term refers to the obligation to act with reasonable care toward others?
• Which number is used virtually nationwide by carriers for directory assistance?
• What should be documented for record keeping purposes after obtaining details of the call?
• Which of the following is NOT listed as a benefit of mobile computing technology?
• The types of radio communication systems include:
• The phrase 'You sound really angry about that' is an example of which active listening technique?
• Portable radios usually contain all of the following EXCEPT:
• Which option is often used by individuals who become deaf or hard of hearing later in life and prefer to speak instead of type?
• In the NCIC descriptor string, what does the number 500 denote?
• The Department of Justice suggests that a TTY refresher training should be provided at least every ______ months, or as often as the PSAP offers training for voice calls.
• What term describes the breach of the duty of care that results in liability under negligence law?
• Which of the following is an element of basic reporting party data?
• What is the term for the degree of care that a reasonable person should exercise under the given circumstances?
• Which role is most closely associated with handling policy interpretation and guidance for public safety communications?
• Which technique involves restating the caller's message in your own words to check understanding?
• To broadcast over the radio effectively, you should be familiar with which two items?
• When validating information from a caller, you should
• When documenting a call, it is best to avoid using ______, and to use clear language.
• Which of the following is part of maintaining radio discipline?
• What is the formal process intervention protocol that focuses on an immediate and identifiable problem through adaptive, short-term psychological helping-process?
• FCC stands for ______.
• Prior to the designation of 9-1-1 as the nationwide emergency call number, if someone had an emergency, s/he dialed ______ for an operator.
• Contracted providers are mandated to follow:
• Which of the following is an example of an I-message?
• The entity responsible for receiving and processing 9-1-1 calls directly from the 9-1-1 Control Office is the ______.
• Which system is a statewide telecommunications network composed of computer terminals, interfaces, and databases representing agencies in Texas?
• Which statement describes the relationship between quality assurance and quality improvement?
• Relevant and clarifying questions are most helpful when they are based on what?
• The purpose for every call taker within a PSAP to have its own TTY or TTY-compatible equipment is to provide ______ access to TTY users.
• Talk group refers to virtual radio channels created for/by a TRS. What does TRS stand for?
• Which statement accurately describes the function of the 211 service?
• If an employing agency is aware of an employee problematic behavior but does nothing to correct the behavior, this is known as ______.
• Which CFR section is cited as providing general operating requirements for licensees?
• Which element of negligence is satisfied when the defendant breaches the standard of care?
• The objective of this listening type is to focus on the sounds. What is this listening type called?
• The United States National Grid is used to describe locations in emergencies and is not intended to replace GIS or SPCS data storage formats. What is its primary purpose?
• Which type of public safety document may contain information whose unauthorized disclosure could be prejudicial to the national interest?
• Which of the following is a primary use of NCIC for law enforcement?
• Which is one of the three key parts of discriminative listening?
• Which practice demonstrates active listening during a call?
• Repeaters increase the what for portable, mobile, or base station radios that otherwise could not communicate with one another?
• Speech to Speech (STS) allows persons with a ______ disability to voice for themselves.
• Which of the following are the reporting responsibilities of a licensee?
• Under the Texas Public Information Act, requestors have the right to prompt access to information that is not confidential or otherwise protected.
• Which of the following would be a Plain Language replacement for find out?
• Relevant and clarifying questions are most helpful when they are based on the conversation.
• Which practice best supports accurate information gathering during a call?
• A person who receives, processes, and transmits public safety information is referred to as a __________________
• CAD can eliminate the need for which two pieces of information?
• When dealing with a hysterical caller, which of the following best practices should be employed?
• In 1997, the FCC report assigned which number on a nationwide basis for non-emergency police services?
• The phrases Are you telling me... and Are you saying... are examples of which active listening technique?
• For TTY users, XXXX is the abbreviation of:
• From which watt range do mobile radios' transmitter output power typically span?
• Constant worry, racing thoughts, forgetfulness, disorganization, inability to focus, poor judgment, and negative outlook are signs of which type of stress?
• Direct and equal access must be provided to ______ emergency services included in the system.
• Which system enables the general public to make a 911 call through virtually any communications device?
• Call classification enabling the appropriate level of response is based on what primary factor?
• Which of the following is a reporting responsibility of a licensee?
• Which of the following is a common record medium for public information?
• Which descriptor of persons should be obtained first?
• Portable radios usually contain all of the following EXCEPT, which is not typically integrated?
• Secondary dissemination of TLETS/Nlets data by criminal justice agencies is permissible under what condition?
• Which of the following is NOT listed as a coping strategy for dealing with stress?
• HSC §771.053 primarily concerns liability of which groups?
• The Commission may suspend a license for violating any provision of Texas Occupations Code ______.
• According to FCC 47 CFR Section 90.405 - Permissible Communications, a licensed station may transmit:
• IP relay service is not required by the ______ but is offered by several TRS providers.
• The title of Chapter 223 of Title 37 Texas Administrative Code is
• Which acronym stands for a private two-way, short-distance voice communications service?
• Which letter of the CYMBALS acronym represents things like tinted windows, body damage, spoilers, and/or mag wheels?
• Which of the following is NOT an element of negligence?
• Which of the following are best practices to defuse a difficult call?
• Context is the setting in which communication takes place. What term describes the setting of communication?
• Which form of stress is described as positive and may be linked to better performance?
• Relationship listening has three key behaviors, including being present, being supportive, and ______.
• Which is the legally enforced responsibility to pay damages for one's wrongful conduct?
• When receiving a silent, open line, you should query the line verbally a second time, and then which action?
• All of the following are responsibilities of a public safety answering point EXCEPT:
• Which statement best describes the International Justice and Public Safety Network (Nlets)?
• Which term describes the overall urgency assigned to a call when critical safety information is reported?
• In the context of Emergency Communications, ALI stands for what?
• Criminal liability is defined as ______.
• Skills Performance Evaluations are rooted in which framework?
• Giving the caller their story back to them in your own words demonstrates the active listening technique of which?
• Which component holds the handset of a TTY equipment?
• ______ is a feature which automatically displays the telephone number of the caller and the address or location from where the call was made.
• Which number is associated with local exchange carriers for business office use?
• Which option is NOT listed as a basic CAD function for telecommunicators?
• An apparatus for transmitting radio or television signals is the definition of which term?
• The pre-alert category that involves seeking information is called what?
• The discriminative listening type is primarily used to do what?
• To achieve the goal of gathering information, open-ended questions should be used to ______.
• You find a printed transcript of a phone call received ten days ago on the ground. What should you do?
• Which of the following is a benefit of mobile computing technology?
• Planning nutritional success, minimizing alcohol intake, and getting enough sleep will improve what aspect of your health?
• Which regulation governs the special use of authorized communication facilities during natural disasters?
• In a breach of contract action, the requirement of an offer and acceptance serves as which element of the case?
• The crime records priorities include timely entry and removal of what records?
• Which term describes the obligation to pay damages for wrongful conduct?
• Daily Observation Report is used during training to record observed performance against what?
• All of the following rights of requestors are included in the Texas Public Information Act EXCEPT:
• Which term describes a failure to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances?
• Which of the following is a statement of Internet Relay?
• To be able to identify various types of mapping tools utilized in a communications department, a telecommunicator will refer to their department's policies and procedures and be knowledgeable about ______.
• Which active listening technique would help gain more information about the type of incident?
• The FCC only allows TRS providers who offer Spanish language relay services to be compensated from the federal TRS fund.
• Which system might be used in addition to a CAD system to handle problems?
• Eustress is described as which of the following?
• Who issues licenses to telecommunicator applicants who meet state requirements?
• What is the nationwide number for Telecom Relay Services?
• Gross negligence is a lack of care which is so great it appears to be a conscious violation of the rights of another person to ______.
• Within how many days must completed training be reported to the Commission to avoid violation?
• An occurrence of damage resulting from an extraordinary natural or man-made cause is a(n) ______.
• What is the minimum educational attainment required for license issuance?
• The CYMBALS acronym pertains to the description of which item?
• Which system lists the estimated real-time locations of emergency response units within a service area for dispatch?
• Which role is commonly found at a PSAP?
• Under the Texas Public Information Act, requestors have the right to receive a written itemized statement of estimated charges when charges will exceed ________, in advance of work being started.
• Which of the following is the definition of social media?
• What is the first active listening skill to be used in a critical conversation?
• Instant retrieval systems allow conversation playback after a call has been ______.
• Which statement describes the relationship between USNG and map usability?
• During 911 call processing, which database returns name and address information along with the appropriate emergency responders?