Which statement about Telecommunications Relay Service (TRS) is NOT true?

Which statement about Telecommunications Relay Service (TRS) is NOT true?

• A. State and local governments are generally the TRS providers
• B. Allows individuals with hearing or speech disabilities to place and receive telephone calls
• C. Available in all 50 states, the District of Columbia, Puerto Rico and the US territories
• D. There is no cost to the TRS user

Answer: (A)

TRS is a service that connects people with hearing or speech disabilities to the regular telephone network through relay operators, and the people who actually run the relay are typically private or nonprofit providers contracted by the state, not the state or local governments themselves. The government’s role is to regulate and oversee the program, set standards, and ensure funding, but the day-to-day delivery is handled by designated TRS providers under contract. That’s why saying that state and local governments are generally the TRS providers isn’t accurate. The other points line up with how TRS works: it enables calls for those with hearing or speech disabilities, is intended to be available nationwide, and the service is funded so users don’t incur separate TRS charges.

TRS is a service that connects people with hearing or speech disabilities to the regular telephone network through relay operators, and the people who actually run the relay are typically private or nonprofit providers contracted by the state, not the state or local governments themselves. The government’s role is to regulate and oversee the program, set standards, and ensure funding, but the day-to-day delivery is handled by designated TRS providers under contract. That’s why saying that state and local governments are generally the TRS providers isn’t accurate. The other points line up with how TRS works: it enables calls for those with hearing or speech disabilities, is intended to be available nationwide, and the service is funded so users don’t incur separate TRS charges.