The purpose of using open-ended questions during a call is to ____.

The purpose of using open-ended questions during a call is to ____.

• A. Get the Subject to Start Talking
• B. Confirm Details Quickly
• C. Control the Conversation
• D. Obtain a Yes/No Answer

Answer: (A)

Open-ended questions invite the caller to describe what happened in their own words. The goal on a call is to get the subject to start talking and provide details, context, and the sequence of events. By asking questions that require more than a yes-or-no answer, you elicit information such as who was involved, what occurred, where and when it happened, why, and how things unfolded. This builds a clearer picture and helps you assess the situation and respond appropriately. Yes/no questions can shut down the conversation and miss important nuances. So the best choice is that open-ended questions prompt the subject to start talking and share essential details.

Open-ended questions invite the caller to describe what happened in their own words. The goal on a call is to get the subject to start talking and provide details, context, and the sequence of events. By asking questions that require more than a yes-or-no answer, you elicit information such as who was involved, what occurred, where and when it happened, why, and how things unfolded. This builds a clearer picture and helps you assess the situation and respond appropriately. Yes/no questions can shut down the conversation and miss important nuances. So the best choice is that open-ended questions prompt the subject to start talking and share essential details.