The phrase 'You sound really angry about that' is an example of which active listening technique?

The phrase 'You sound really angry about that' is an example of which active listening technique?

• A. Paraphrasing
• B. Questioning
• C. Emotional labeling
• D. Providing a Summary

Answer: (C)

Emotional labeling is naming the emotion you perceive in the speaker to acknowledge their feelings. Saying “You sound really angry about that” identifies the emotional state and reflects empathy, which helps validate what the other person is experiencing and can calm or focus the conversation. This is different from paraphrasing, which restates the factual content of what was said; from questioning, which seeks more information or clarification; and from providing a summary, which condenses the overall message. By labeling the emotion, you’re signaling that you’re attuned to how the speaker feels, which is a key part of effective active listening.

Emotional labeling is naming the emotion you perceive in the speaker to acknowledge their feelings. Saying “You sound really angry about that” identifies the emotional state and reflects empathy, which helps validate what the other person is experiencing and can calm or focus the conversation. This is different from paraphrasing, which restates the factual content of what was said; from questioning, which seeks more information or clarification; and from providing a summary, which condenses the overall message. By labeling the emotion, you’re signaling that you’re attuned to how the speaker feels, which is a key part of effective active listening.