The entity responsible for receiving and processing 9-1-1 calls directly from the 9-1-1 Control Office is the ______.

The entity responsible for receiving and processing 9-1-1 calls directly from the 9-1-1 Control Office is the ______.

• A. Secondary PSAP
• B. Primary PSAP
• C. 9-1-1 Control Office
• D. Public Safety Communications Center

Answer: (B)

The key idea is who acts as the first contact for 9-1-1 calls within a jurisdiction. The Primary PSAP is the designated first point of contact that receives and processes 9-1-1 calls directly from the 9-1-1 Control Office. It takes the caller’s information, clarifies details, determines the appropriate jurisdiction, and dispatches emergency responders. The 9-1-1 Control Office coordinates routing but does not answer calls from the public. A Secondary PSAP is a backup center or one that handles calls transferred from the Primary PSAP, not the primary recipient of calls from the control office. The Public Safety Communications Center is a general term for the operations hub, but the role described here—the direct receiving of 9-1-1 calls from the control office—is best fulfilled by the Primary PSAP.

The key idea is who acts as the first contact for 9-1-1 calls within a jurisdiction. The Primary PSAP is the designated first point of contact that receives and processes 9-1-1 calls directly from the 9-1-1 Control Office. It takes the caller’s information, clarifies details, determines the appropriate jurisdiction, and dispatches emergency responders. The 9-1-1 Control Office coordinates routing but does not answer calls from the public. A Secondary PSAP is a backup center or one that handles calls transferred from the Primary PSAP, not the primary recipient of calls from the control office. The Public Safety Communications Center is a general term for the operations hub, but the role described here—the direct receiving of 9-1-1 calls from the control office—is best fulfilled by the Primary PSAP.