During a call, asking questions that cannot be answered with a yes or no is called what?

During a call, asking questions that cannot be answered with a yes or no is called what?

• A. Yes/No questions
• B. Open-ended questions
• C. Leading questions
• D. Hypothetical questions

Answer: (B)

Open-ended questions are questions that require more than a simple yes or no answer. They invite the caller to describe what’s happening, provide details, and give context about the situation. In a call, using these questions helps you gather complete information—what occurred, where it’s taking place, who is involved, when things started, and how the situation is evolving—so you can assess priorities and respond effectively. Why this is the best fit: you can’t fully understand a caller’s situation from a yes/no reply alone; open-ended questions expand the narrative and reduce guesswork. By contrast, yes/no questions can miss important details, leading questions can bias the response, hypothetical questions ask about imagined scenarios, and those other types don’t yield the same depth of current information.

Open-ended questions are questions that require more than a simple yes or no answer. They invite the caller to describe what’s happening, provide details, and give context about the situation. In a call, using these questions helps you gather complete information—what occurred, where it’s taking place, who is involved, when things started, and how the situation is evolving—so you can assess priorities and respond effectively.

Why this is the best fit: you can’t fully understand a caller’s situation from a yes/no reply alone; open-ended questions expand the narrative and reduce guesswork. By contrast, yes/no questions can miss important details, leading questions can bias the response, hypothetical questions ask about imagined scenarios, and those other types don’t yield the same depth of current information.