During 911 call processing, which database returns name and address information along with the appropriate emergency responders?

Excel in the TCOLE Telecommunicator Exam. Utilize flashcards and multiple choice questions, each packed with hints and explanations. Be exam-ready!

Multiple Choice

During 911 call processing, which database returns name and address information along with the appropriate emergency responders?

Explanation:
Automatic Location Identification (ALI) is the database used during 911 call processing to fetch the caller’s name and address and the appropriate emergency responders for that location. When a call comes in, the system uses the caller’s phone number to look up the location data and the correct agency to dispatch. This lets the dispatcher verify who is calling, pinpoint where they are, and quickly route the right units. The other options serve different roles: GIS provides geographic mapping, ANI supplies the phone number, and CAD is the dispatch software used to manage calls and units rather than retrieve identity and location data.

Automatic Location Identification (ALI) is the database used during 911 call processing to fetch the caller’s name and address and the appropriate emergency responders for that location. When a call comes in, the system uses the caller’s phone number to look up the location data and the correct agency to dispatch. This lets the dispatcher verify who is calling, pinpoint where they are, and quickly route the right units. The other options serve different roles: GIS provides geographic mapping, ANI supplies the phone number, and CAD is the dispatch software used to manage calls and units rather than retrieve identity and location data.

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