Caption service is provided by a ______ using voice recognition technology.

Caption service is provided by a ______ using voice recognition technology.

• A. Dispatcher
• B. Operator
• C. Receptionist
• D. Call center agent

Answer: (D)

Real-time captioning relies on voice recognition to turn spoken words into written text so hearing-impaired users can read what’s being said during a call. The role that commonly provides this service is a call center agent, who handles high-volume communications and uses captioning software to transcribe conversations for access and documentation. Dispatchers focus on coordinating units, and receptionists or general operators aren’t typically responsible for providing captioned transcripts. So the best fit is the call center agent.

Real-time captioning relies on voice recognition to turn spoken words into written text so hearing-impaired users can read what’s being said during a call. The role that commonly provides this service is a call center agent, who handles high-volume communications and uses captioning software to transcribe conversations for access and documentation. Dispatchers focus on coordinating units, and receptionists or general operators aren’t typically responsible for providing captioned transcripts. So the best fit is the call center agent.